Refund & Cancellation Policy

This policy explains when Kaptur refunds subscription fees, how cancellation works, and what happens to your data afterwards. It applies to all studios on monthly subscriptions purchased through Razorpay (INR) or Stripe (all other currencies).

1. 14-day free trial

Every new studio gets a 14-day free trial. No payment method is required to start the trial, so no charge is taken during it. If you decide Kaptur isn't right for you, simply don't upgrade — your account is restricted at the end of day 14 and there is nothing to refund.

2. Monthly subscription — first 7 days

If you subscribe to a paid plan and decide within 7 calendar days of the first paid charge that Kaptur isn't right for you, write to hello@kaptur.me from your registered email and request a refund. We will refund the subscription fee in full to the original payment method, less any third-party gateway fees we cannot recover. The one-time setup fee is non-refundable once the account has been activated and used.

3. After the first 7 days

Beyond the 7-day window, monthly subscriptions are non-refundable. You can cancel at any time (see Section 5) and you will not be billed for the next period, but the current month already paid for is not refunded pro rata.

4. Exceptions where we always refund

Regardless of the time elapsed, we will refund the most recent monthly charge in these cases:

• Duplicate charge. If our system charged you twice for the same period.
• Charge after cancellation. If a renewal was processed after you cancelled.
• Extended outage. If the Service was unavailable for more than 72 consecutive hours within a billing period due to our infrastructure failure.
• Fraudulent charge. If you can demonstrate the charge was made without your authorisation, we will refund and cooperate with your card issuer.

5. Cancellation

• Cancel any time from Dashboard → Settings → Subscription → Cancel plan.
• Your plan remains active until the end of the period you've already paid for. You retain full access during this time.
• No further charges will be made after cancellation.
• You can re-subscribe later; previous client and album data is retained if you reactivate within 30 days.

6. Account deletion

Cancellation stops billing but keeps your data. To delete your account and all associated photographs, go to Settings → Danger zone → Delete account. Deletion is reversible for 30 days, after which all data is permanently erased and cannot be recovered.

7. Print store and client orders

Refunds for physical prints ordered by your clients through your studio's store are governed by your studio's own terms, not by this policy. Kaptur does not hold the funds from print orders — payouts settle directly to your account. We do not take a commission on print sales.

8. How to request a refund

Email hello@kaptur.me from the email address registered on your studio account with:

• Studio name
• Payment reference (visible on your dashboard's Invoices tab)
• Reason for the refund request

We aim to acknowledge within 2 business days and process approved refunds within 7–10 business days from the date of approval. The refund is credited back to the original payment method — Razorpay or Stripe controls the credit timing on the card-issuer side.

9. Disputes

If you're unhappy with our decision, escalate to the Grievance Officer at hello@kaptur.me. Unresolved consumer disputes may be referred to the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.